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in beta 2 per 16 oktober 2019


naam bedrijf: OctoBoost
contactpersoon: Anna Oñate
telefoon: 0000000000
e-mail: amo@octoboost.com

Customer Success Engineer

We look for Customer Success Engineers with different language skills (EN & NL/FR or EN & NL/DE). Location: Amsterdam.

In this position, you are reporting to the CEO of a multicultural & innovative startup, OctoBoost, which sells SaaS-based B2B digital products. The startup is powered by a multinational company, thus a good balance between stability & agility.

Together with the startup’s CEO and Technical Sales Team, you are responsible for supporting technical sales and increasing customer engagement in the post-sales lifecycle, including onboarding, adoption, expansion and retention.

OctoBoost AI-driven print efficiency technology dramatically reduces print costs while increasing revenue through its Magento based web-to-print shops. Future-proof online print combined with the most powerful print efficiency technology in the print industry. OctoBoost also has a deep environmental impact as decreases CO2 emissions as a result of plate & paper waste reduction.

More specifically, you will have a responsibility in the following areas:

  • Ensure our customers become successful using our SaaS solutions to automate their processes, reduce waste and increase revenue via e-commerce.
  • Support the Technical Sales Team by creating demos and showcasing them during product demonstrations.
  • Increase customer engagement along all stages of the customer lifecycle.
  • Provide onboarding, training and advice to customers in order to maximize value generated.
  • Support during the initial configuration and integration of our digital solution to our customers´ systems.
  • Monitor customer usage, revenue and efficiency KPIs, identify flaws & negative indicators, propose & steer corrective measures.
  • Act as a first point of contact for inbound product queries and issues.
  • Escalate unresolved issues to the responsible internal team.
  • Create training documentation and build out FAQ & Knowledge base material for optimizing onboarding and support processes.
  • Contribute to product roadmap by being the customer advocate, proposing improvement ideas and supporting with testing.

Bedrijfsomschrijving

OctoBoost is a technology startup whose core mission is to develop innovative digital solutions for the print industry. OctoBoost is powered by Sappi, well in line with its commitment to improve printers´ business and ultimately make print media more efficient, attractive and sustainable.

Functie eisen

Your Profile

  • You have technical education (ideally IT or Print Media) with good commercial skills or Business education with good technical skills
  • You are a good team player, excellent communication skills and customer oriented
  • You are open to change, quick learner, creative, curious & flexible
  • You have strong passion and knowledge of technology, emerging media, automation and efficiency
  • You are an enthusiast, proactive and positive problem solver
  • You proficiently speak: English and Dutch and/or German.
  • You are value oriented
  • You are flexible to travel to workshops/onboardings (max 20% of your time)
  • You have experience selling or supporting SaaS
  • You have experience with CRM platforms, preferably Salesforce.com
  • You have experience in e-commerce, ideally using the Magento platform
  • You have practical experience in the set-up and configuration of e-commerce or CMS systems
  • You are accurate and have feeling for numbers

Wat biedt de werkgever

WE OFFER

  • Being a core team member of a multicultural, dynamic & agile startup
  • Location in a vibrant tech hub in Amsterdam
  • Promising career growth prospects
  • Flexibility and attractive startup benefits

Vacature code

CSE

Bedrijfsprofiel

Online bedrijf

Solliciteren via

rechtstreeks

Start overeenkomst

na overleg

Locatie(s)

Noord-Holland

Niveau

HBO

Soort

project manager

Contract

Fulltime (40 uur)

Solliciteren

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