We look for Customer Success Engineers with different language skills (EN & NL/FR or EN & NL/DE). Location: Amsterdam.

In this position, you are reporting to the CEO of a multicultural & innovative startup, OctoBoost, which sells SaaS-based B2B digital products. The startup is powered by a multinational company, thus a good balance between stability & agility.

Together with the startup’s CEO and Technical Sales Team, you are responsible for supporting technical sales and increasing customer engagement in the post-sales lifecycle, including onboarding, adoption, expansion and retention.

OctoBoost AI-driven print efficiency technology dramatically reduces print costs while increasing revenue through its Magento based web-to-print shops. Future-proof online print combined with the most powerful print efficiency technology in the print industry. OctoBoost also has a deep environmental impact as decreases CO2 emissions as a result of plate & paper waste reduction.

More specifically, you will have a responsibility in the following areas:

• Ensure our customers become successful using our SaaS solutions to automate their processes, reduce waste and increase revenue via e-commerce.
• Support the Technical Sales Team by creating demos and showcasing them during product demonstrations.
• Increase customer engagement along all stages of the customer lifecycle.
• Provide onboarding, training and advice to customers in order to maximize value generated.
• Support during the initial configuration and integration of our digital solution to our customers´ systems.
• Monitor customer usage, revenue and efficiency KPIs, identify flaws & negative indicators, propose & steer corrective measures.
• Act as a first point of contact for inbound product queries and issues.
• Escalate unresolved issues to the responsible internal team.
• Create training documentation and build out FAQ & Knowledge base material for optimizing onboarding and support processes.
• Contribute to product roadmap by being the customer advocate, proposing improvement ideas and supporting with testing.